Yes we know our processes are far from perfect and we are usually far too slow because there is a limit to how far we can stretch and cover in one day.And yes in an ideal world we would telephone everyone who applied.
But please when you don't get the dog you want for your 'awesome' home, don't write and tell us that we are driving you to get a dog from a puppy farm. If you don't like our processes that is your prerogative but there are fabulous dogs in shelters as well where they do have paid staff to expedite the process. They may not offer the lifetime backup that we do or the dog that has already lived in a foster home but they have equally good dogs desperate for a home.
We are not' forcing' you to get a dog from a puppy farm or a back yard breeder. You are making that choice. Basically you didn't get what you wanted so you are choosing to add to the chain of misery that exists for these dogs.
NB: Pippa above came from a rural puppy farm, she toileted inside at 8 weeks, and then was made into an outside dog with virtually no people contact. Fortunately she was then handed on to us at six months She needed a lot of work and a great foster carer otherwise she would have been another dog with no future.